After-sales service
5-year quality warranty
All products will be repaired free of charge for five years if they fail under normal use in accordance with the user's manual. (excluding consumables). Please note that even within the warranty period, repair may be charged depending on the circumstances of the failure.
After expiration of warranty period
If repair is possible, the product will be repaired for a fee upon request. Repair parts will be available for 8 years after the end of production. If the product has been in use for a considerable period of time, please contact our service department in advance.
Others
The following failures will be repaired for a fee. Please note that you will be responsible for the actual cost of parts, technical fees, shipping, and travel expenses.
- If the failure is caused by improper use or usage that does not follow the user's manual.
- If the failure is caused by a device other than our product you purchased.
- If the failure is damaged by fire, earthquake, flood, lightning, rodent damage, salt damage, other pollution, or abnormal voltage.
- The product has been repaired by someone other than us.
- Please note that we are unable to repair any product that has been altered.
We do not warrant any incidental damage resulting from product failure.
Contact Us
If you have any questions about the product, please contact your dealer or our service department.
When requesting repair, please inform us of the serial number attached to the back of the unit and the status of the failure.
Please keep the packing materials as they will be needed for transportation of the repair.
Contact
CS Port Co., Ltd. Service Department
1-1-18 Nishinakanomachi, Toyama-city
Toyama, 939-8084, Japan
[ Office Hours ] Weekdays 9:00-18:00
Phone: +81-76-461-4188
Email: service@csport.audio
User's manual
2nd user registration
Customers who have acquired our products as used products can take over the remaining warranty period as a second user. If you have acquired a used product, Please register as a second user.
Registration Process
Once you have acquired a transfer or used item, please register it with us using the form.
Warranty Period
The remaining warranty period at the time of purchase of the new product will be taken over. However, please note that the period will be in six-month increments.
Example: If the remaining warranty period is 1 year and 11 months, it will be 1 year and 6 months after the second user registration.
